MINIMIZE UNCERTAINTY & MAXIMIZE SUPPORT.

Proactive support and fast response times for a capped monthly price. Consider us your ICT management department and personal support team, but for a fraction of the cost. With no surprise expenses, you can budget for a total solution with the confidence of our proven and specialised ICT support services. We do this by having;
 

  • 24 x 7 help-desk operation.

  • Remote network monitoring – eliminating issues before they occur.

  • Incident management, tied to an agreed service level.

  • Efficient procurement and vendor management.

  • Detailed network reporting.

  • Dedicated service delivery managers.

Managed ict brochure
THE TECHNOLOGY AS A SERVICE (TAAS) MODEL.

Technology as a Service relieves our clients from managing the day-to-day operation of their subscription licensing agreements. We can minimise the upfront costs by offering monthly instalments on vendor-approved equipment and licensing by bundling these costs in with our monthly service agreement, so that most ICT costs are covered on one monthly fixed fee.

core services

Every business is different. Pick and choose what you would like us to manage.

Security

Protecting your company data is a key objective for us. We will manage the daily protection of your data and ensure that data can be retrieved as and when required.With high emphasis on data security, multi-layer firewalls, authentication and threat protection.

Cloud Services

Cloud services are what give users and organisations true mobility and freedom to work on all devices. They make integration simple and are a constant backup source. We configure, integrate and manage systems like Google Apps, Office 365 and DropBox, just to name a few.

Server Monitoring

Keep critical IT services available to your business through proactive management of the server infrastructure. We provide service support for a wide range of technologies including professional support of both, Apple Mac and Microsoft Windows.

End-User Support

We will provide all aspects of support for your staff, from assisting them with day to day IT support through to network administration tasks such as managing their mailboxes, user accounts and application access.

Managed Networks

Take away the complexity of managing your network infrastructure with our managed network service. We provide service support for a wide range of networking products including LAN, Wireless, Firewall, Load Balancing, Content Filtering and WAN Optimisation platforms.

Managed User Devices

Service support for the variety of devices your users have, including desktops, laptops, tablets and mobile devices. With the rising demand for BYOD computing, our managed devices offerings are an easy way to simplify user device support.

Call us now for support, queries or pricing

THE BEST OF BOTH WORLDS

We love Apple and Microsoft. Especially helping them work together!

Apple specialist

Experts in everything Apple. We are one of Canada’s leading Apple Consultants Network members.

windows professional

We are a dedicated Microsoft Partner and professionally support many organisations throughout Canada.

YOUR ORGANIzATION. OUR PRIORITY.

Whether you’re opening a new business or re-designing an existing organisation, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritize up time reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your organization operating.

ONE-TIME STABILIZATION PROJECT.

– Standardised server installation.

– Installation of 24 x 7 monitoring agent on servers.

– Application of system updates.

– Automated scheduled disaster recovery image backup of each server.

– Installation or remote control facilities.

– Attending to any errors reported by users.

– Automated real-time virus detection and removal.

– Regular, scheduled backup to a cloud backup.

MANAGED SERVICE INCLUSIONS.

– Proactive support by phone, remote control and on site.

– Active monitoring of servers and network.

– Various service level agreements to suit your needs.

– Guaranteed response times.

– Password changes, user account creation and management.

– Monthly report of support incidents on request.

– Monthly system performance statements on request.

– Software and firmware updates.

“We design, deploy and support compelling
ICT systems that improve organisations and
simplify lives.”

 

- Simon Enright, Business Development Manager

ADDITIONAL LINKS

Copyright © 2008 – 2020 IT Rapid Support Inc.

oFFICE LOCATIONS

TORONTO OFFICE

7810 Keele Street
Vaughan, Ontario

L4K 4G7
(289)-582-9930

VANCOUVER OFFICE

1066 West Hastings Street,
Suite 2000
Vancouver, British Columbia
V6E 3X2
(778)-803-7215