MINIMIZE UNCERTAINTY & MAXIMIZE SUPPORT.
Proactive support and fast response times for a capped monthly price. Consider us your ICT management department and personal support team, but for a fraction of the cost. With no surprise expenses, you can budget for a total solution with the confidence of our proven and specialised ICT support services. We do this by having;
24 x 7 help-desk operation.
Remote network monitoring – eliminating issues before they occur.
Incident management, tied to an agreed service level.
Efficient procurement and vendor management.
Detailed network reporting.
Dedicated service delivery managers.
Managed ict brochure
THE TECHNOLOGY AS A SERVICE (TAAS) MODEL.
Technology as a Service relieves our clients from managing the day-to-day operation of their subscription licensing agreements. We can minimise the upfront costs by offering monthly instalments on vendor-approved equipment and licensing by bundling these costs in with our monthly service agreement, so that most ICT costs are covered on one monthly fixed fee.
Every business is different. Pick and choose what you would like us to manage.
Call us now for support, queries or pricing
THE BEST OF BOTH WORLDS
We love Apple and Microsoft. Especially helping them work together!
Experts in everything Apple. We are one of Canada’s leading Apple Consultants Network members.
We are a dedicated Microsoft Partner and professionally support many organisations throughout Canada.
YOUR ORGANIzATION. OUR PRIORITY.
Whether you’re opening a new business or re-designing an existing organisation, we follow a stringent set of criteria to ensure that your system is as effective as it is efficient. We prioritize up time reliability and redundancy in light of unforeseen circumstances around hardware failure or mother nature. Our priority is to keep your organization operating.
ONE-TIME STABILIZATION PROJECT.
– Standardised server installation.
– Installation of 24 x 7 monitoring agent on servers.
– Application of system updates.
– Automated scheduled disaster recovery image backup of each server.
– Installation or remote control facilities.
– Attending to any errors reported by users.
– Automated real-time virus detection and removal.
– Regular, scheduled backup to a cloud backup.
MANAGED SERVICE INCLUSIONS.
– Proactive support by phone, remote control and on site.
– Active monitoring of servers and network.
– Various service level agreements to suit your needs.
– Guaranteed response times.
– Password changes, user account creation and management.
– Monthly report of support incidents on request.
– Monthly system performance statements on request.
– Software and firmware updates.