PRIVACY POLICY

What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.

Why do we need your personal data?
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the Site. If you registered with us, you will have been asked to tick to agree to provide this information in order to access our services, purchase our products, or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our Site.

Collecting Your Personal Data

We collect information about you in the following ways:
Information You Give Us. This includes:

  • the personal data you provide when you register to use our Site, including your name, postal address, email address, telephone number, username, password and demographic information (such as your gender);

  • the personal data that may be contained in any video, comment or other submission you upload or post to the Site;

  • the personal data you provide in connection with our rewards program and other promotions we run on the Site;

  • the personal data you provide when you report a problem with our Site or when we provide you with customer support;

  • the personal data you provide when you make a purchase thorough our Site; and

  • the personal data you provide when you correspond with us by phone, email or otherwise.
     

Information from Social Networking Sites. 
Our Site include interfaces that allow you to connect with social networking sites (each a “SNS”). If you connect to a SNS through our Site, you authorize us to access, use and store the information that you agreed the SNS could provide to us based on your settings on that SNS. We will access, use and store that information in accordance with this Policy. You can revoke our access to the information you provide in this way at any time by amending the appropriate settings from within your account settings on the applicable SNS.

 

Information Automatically Collected. 
We automatically log information about you and your computer or mobile device when you access our Site. For example, when visiting our Site, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. We collect this information about you using cookies.

 

Automated Decision Making and Profiling. 
We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfil obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.

 

Sharing Your Personal Data

We may share your personal data as follows:

  • Third Parties Designated by You. We may share your personal data with third parties where you have provided your consent to do so.

  • Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.

  • Third Party Sites
     

Our Site may contain links to third party websites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.

Complaints

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us through the information listed on our website. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority

Call us now for support, queries or pricing

“We design, deploy and support compelling
ICT systems that improve organisations and
simplify lives.”

 

- Simon Enright, Business Development Manager

ADDITIONAL LINKS

Copyright © 2008 – 2020 IT Rapid Support Inc.

oFFICE LOCATIONS

TORONTO OFFICE

7810 Keele Street
Vaughan, Ontario

L4K 4G7
(289)-582-9930

VANCOUVER OFFICE

1066 West Hastings Street,
Suite 2000
Vancouver, British Columbia
V6E 3X2
(778)-803-7215